FAQs

Q1. I am having trouble accessing the site?

Ans: You may want to refresh your browser. If you are still experiencing any difficulty accessing the website, please check to make sure your internet connection is working properly. If it is not, please contact your internet provider. If you are able to connect but still having problems, you may need to clean out your temporary Internet files, cookies or cache.

Q2. Is my personal information secure?

Ans: Yes, We use latest security and encryption techniques to ensure the security of your person information. We do not sell or rent your personal information to third parties for their marketing purposes. We view protection of users' privacy as a very important community principle. We understand clearly that you and your information are one of our most important assets.

Q3. I forgot my user ID or my password?

Ans: To request a new password, Go to Forgot password under login section on www.sugarcosmetics.com enter your and e-mail address and select Submit. You will then receive an e-mail message with a link to reset your password. Regarding User ID currently we only use e-mail address for registration.

Q4. How do I register for my Account?

Ans: Go to www.sugarcosmetics.com,Click on Register link from the top, fill out your first name, last name, email address and password and then click on create Once you register, you'll need to confirm your email address. We'll send you an email with a verification to confirm your account. Once your account is verified the account gets activated on the website.

Q5. How can I update my profile?

Ans: Log into your sugarcosmetics.com account you will see view address link on click of it you get a link of add new address. On click of Add new address you will get a form to enter your new address fill out the required details and click on add address to save new address. You can also update and delete your address from edit and delete link.

Q6. Where can I purchase SUGAR products?

Ans: You can purchase SUGAR product on http:/www.sugarcosmetics.com. We will soon be expanding our presence online and offline. We will update you as soon as SUGAR reaches out your nearest store. Check this place for more updates.

Q7. How do I use SUGAR products?

Ans: Once you have shortlisted a product, please click on it & you will find a small write up with instructions on "how to use the product". If it is still not helpful please drop us a mail at hello@sugarcosmetics.com or call us on 022-3098-7878.

Q8. How can I find the right products for me?

Ans: We have a huge range of products to select from. Just log on to our site & select Eyes, Lips, Cheeks & Face, click on the product & check out the product description. If you are still confused our Beauty Experts would love to chat with you. Just give us a call on 022-3098-7878 or mail us at hello@sugarcosmetics.com. You can also reach us through our Facebook, Twitter & Instagram page.

Q9. What types of ingredients are used in SUGAR products?

Ans: We use the safest ingredients to manufacture our products. Our current range of products is Parabens, formaldehyde, mineral oil, paraffin, phenoxyethanols and volatile cyclomethicones (D4, D5, D6) free. All products are dermatologically tested. To know the entire ingredient list of individual products please click on the respective product on our site.

Q10. How do I make a return or exchange?

Ans: Please drop us a mail on hello@sugarcosmetics.com with product details and the cause of returning the product. We will be happy to assist you.

 Q11. Does SUGAR test on animals?

Ans: All our Products are 100% cruelty-free and not tested on animals.