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Create an AccountProduct Authenticity Guarantee
At sugarcosmetic.com, we ONLY stock authentic products. All our items are genuine and are sourced directly from the manufacturer or from their authorized distributors. Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products. If you have any concerns about the authenticity of any of the items you have purchased from us or are considering purchasing, please contact us directly by emailing us at hello@sugarcosmetics.com and we shall be happy to address your concerns.
In the unlikely event that products purchased by you from our online store do not arrive as expected, are damaged or you find there are some items missing, they will be replaced by us. Please write to us at hello@sugarcosmetics.com within 14 days of receiving your order and we will help you with your replacement.
Special instructions: Products that need to be replaced must not be used or tested, and the packaging should not be tampered with in any way.
You will receive your refund in the form of your original payment. Shipping costs (if applicable) are not refundable.
Refunds
Refunds are processed in a maximum of 15 days and the amount will be transferred back to the account from which it was paid.
Please note that Shipping Charges (if applicable) are not refundable.
Cancellation policy
An order can be cancelled only up to it is in "Pending" state. Once we start processing, it cannot be cancelled. Please send us an email on hello@sugarcosmetics.com with reasons for the cancellation within 12-24 hours of placing the order. Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order You will be notified of the same by email.